Privacy Policy
Effective Date: January 1, 2026
Business Name: The Tech Freaks
Location: Kaslik, Lebanon
Email: info@thetechfreaks.net
This Privacy Policy describes how The Tech Freaks collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using this website, you agree to the practices described in this policy.
1. Information We Collect
When you visit or make a purchase from our website, we may collect the following information:
A. Information You Provide Directly
- Full name
- Billing address
- Shipping address
- Phone number
- Email address
- Account login details (if you create an account)
- Order details
- Messages sent via contact forms
B. Payment Information
- For Cash on Delivery (COD): order confirmation details
- For online payments, payment details are processed securely through third-party payment providers. We do not store full credit/debit card information on our servers.
C. Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Date and time of visit
- Referring website
This information may be collected through cookies and website system logs.
2. How We Use Your Information
We use your information to:
- Process and manage orders
- Confirm Cash on Delivery orders
- Provide shipping and in-store pickup services
- Deliver technical support or installation services when requested
- Send transactional emails (order confirmation, invoice, shipping updates)
- Provide warranty and after-sales support
- Improve website performance and customer experience
- Detect and prevent fraudulent or unauthorized transactions
- Comply with legal and accounting obligations
If you subscribe to marketing communications, we may send promotional offers. You may unsubscribe at any time.
3. Cookies and Tracking Technologies
Our website uses cookies and related technologies to:
- Enable shopping cart and checkout functionality
- Remember customer preferences
- Improve website performance
- Analyze visitor behavior
You may disable cookies through your browser settings; however, certain features of the website (such as cart and checkout functions) may not operate correctly.
4. Sharing of Personal Information
The Tech Freaks does not sell or rent your personal data.
We may share limited data with trusted service providers, including:
Service Providers
- Delivery companies within Lebanon
- Hosting providers
- Payment gateway providers (if online payment is enabled)
- Technical support providers who maintain the website
These providers process data only for the purpose of providing services to The Tech Freaks.
5. Data Storage & Security
Our website is hosted on secure servers and protected by standard security measures.
We implement:
- Secure login systems
- Encrypted data transmission (SSL)
- Limited administrative access
While we apply reasonable safeguards, no online system can guarantee absolute security.
6. Data Retention
We retain personal information for:
- Order history and accounting records
- Warranty tracking
- Legal compliance
Customer accounts may be deleted upon request, subject to legal and financial record-keeping obligations.
7. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your account and personal data (where legally permitted)
- Object to certain processing activities
Requests may be sent to:
info@thetechfreaks.net
Identity verification may be required before processing requests.
8. Third-Party Links
Our website may include links to third-party websites.
The Tech Freaks is not responsible for the privacy practices of external websites.
9. Policy Updates
The Tech Freaks reserves the right to update this Privacy Policy at any time.
The updated version will be published on this page with a revised effective date.
10. Contact Information
If you have questions about this Privacy Policy, please contact:
The Tech Freaks
Kaslik, Lebanon
Email: info@thetechfreaks.net
